Notice under the Specified Commercial Transactions Act
| Seller | Plant Farm (HealthyTokyo K.K.) |
|---|---|
| Representative | Michael Bobrove, President and CEO |
| Head office | 1-22-2 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan |
| Production facility | 1-18-8 Chuo, Edogawa-ku, Tokyo 132-0021, Japan |
| Corporate number | T6010401092092 |
| Phone | 050-5305-1330 (weekdays 10:00 to 17:00 JST, excluding weekends, public holidays, and the New Year, Golden Week and Obon periods) |
| info@plantfarm.jp | |
| Price | As shown on each product page, consumption tax included |
| Additional charges | Shipping: a flat 1,100 yen (tax included) anywhere in Japan, free on orders of 5,500 yen (tax included) or more. Internet connection charges are the customer’s responsibility. |
| Payment methods | Credit card, PayPay, convenience store payment |
| Payment timing | Credit card: charged when you place the order. When it appears on your statement depends on your card issuer. PayPay: charged when you place the order. Convenience store: pay by the due date using the reference number issued after you order. We dispatch once payment is confirmed. |
| Delivery time | Normally dispatched within 3 to 5 business days of order confirmation. We do not dispatch on weekends, public holidays, or during the New Year, Golden Week and Obon periods. |
| Delivery method | Ambient, chilled or frozen depending on the product. We ship within Japan only. |
| Returns and exchanges | Because these are food products, we cannot accept returns or exchanges for change of mind. If an item arrives damaged, spoiled or incorrect, email info@plantfarm.jp within 3 days of delivery. A photo helps us resolve it faster. We will send a replacement or refund you. If we need the item returned, we pay the return shipping. See Refund and Return Policy for the full terms. |
| Best before | Best before varies by product and format. For example, cookies keep for about 6 months from their production date at room temperature, while muffins keep for about 225 days frozen, or about 9 days refrigerated once defrosted. The exact best before date is always printed on the package. |
| Allergen information | Ingredients and allergens are listed on each product page. Our facility also handles products containing soy, peanuts, walnuts, cashews, almonds, apple and banana. |