{"id":3477,"date":"2026-10-15T08:32:24","date_gmt":"2026-10-15T08:32:24","guid":{"rendered":"https:\/\/plantfarm.jp\/?page_id=3477"},"modified":"2026-10-15T08:32:24","modified_gmt":"2026-10-15T08:32:24","slug":"qa","status":"publish","type":"page","link":"https:\/\/plantfarm.jp\/en\/qa\/","title":{"rendered":"Q&#038;A"},"content":{"rendered":"\n<h1>Q&amp;A<\/h1>\n<h2>About Plant Farm<\/h2>\n<h3>What is Plant Farm?<\/h3>\n<p>Plant Farm makes baked goods and treats from Japanese rice flour and carefully chosen natural ingredients. Everything is made in our own kitchen in Tokyo. Everything we make is gluten-free, plant-based and halal-friendly, but taste always comes first. We make food we&#8217;d want to eat anyway, so that as many people as possible can share it.<\/p>\n<h3>Who is behind Plant Farm?<\/h3>\n<p>Plant Farm was founded by Michael Bobrove, who has lived in Japan for over forty years and has spent his career in wellness. You can read his note on our <a href=\"https:\/\/plantfarm.jp\/en\/about\/\">About page<\/a>.<\/p>\n<p>The brand is young, but the kitchen behind it isn&#8217;t. Our team has been making gluten-free, plant-based food in Tokyo for nearly ten years, and everything we sell is made in our own kitchen here.<\/p>\n<h3>Why rice flour?<\/h3>\n<p>For us, rice flour isn&#8217;t a substitute for wheat. It&#8217;s simply a better fit for what we make. It has no gluten to develop, so the crumb stays tender and light however it&#8217;s mixed. Its flavor is clean, so the strawberries, bergamot or cacao come through rather than the flour. It absorbs less oil, which keeps everything lighter. It&#8217;s naturally gluten-free, and unlike wheat it isn&#8217;t one of the allergens Japanese law requires to be declared. And rice is the one staple Japan grows enough of, so using domestic rice flour supports Japanese farmers and the paddy fields themselves.<\/p>\n<h2>Ingredients and allergens<\/h2>\n<h3>Are your products gluten-free?<\/h3>\n<p>Yes, and not by taking wheat out of a recipe. Our kitchen is 100% gluten-free: no wheat, barley or rye comes into it, for any product, on any day. That matters more than the recipe does. Most gluten-free baking in Japan is made in kitchens that also handle wheat, where flour travels through the air and settles on equipment and surfaces. Ours can&#8217;t, because it isn&#8217;t there.<\/p>\n<p>We apply the same thinking to what we buy. Our oats are certified gluten-free, because oats are often contaminated with wheat in the field or the mill, long before they reach any kitchen.<\/p>\n<p>No food producer can promise zero traces, and we won&#8217;t claim it. What we can tell you is exactly how we work.<\/p>\n<h3>Can people with coeliac disease eat your products?<\/h3>\n<p>That&#8217;s your decision to make, and you&#8217;ll know better than we do what level of risk is right for you. What we can give you is the full picture: a dedicated 100% gluten-free kitchen, certified gluten-free oats, and a complete ingredient list on every product page. If there&#8217;s anything else you&#8217;d like to know about how we make things, email us at info@plantfarm.jp and we&#8217;ll tell you.<\/p>\n<h3>Do your products contain nuts?<\/h3>\n<p>Yes. Every product on sale today contains almonds (almond flour), and some also contain walnuts. Each product page lists its allergens.<\/p>\n<p>All our products are made in a kitchen that also handles peanuts, walnuts, cashews, almonds and pistachios, so traces may be present.<\/p>\n<h3>Which allergens are handled in your kitchen?<\/h3>\n<p>Soy, peanuts, walnuts, cashews, almonds, pistachios, apple and banana. The allergens in each product are listed on its product page.<\/p>\n<h3>Do you use artificial ingredients?<\/h3>\n<p>No artificial colors, flavors or preservatives. We use natural and select organic ingredients, and our baking powder is aluminum-free.<\/p>\n<h3>Is everything organic?<\/h3>\n<p>Not everything. The ingredient list on each product page marks which ingredients are organic. Our cane sugar, soy milk and cocoa are organic, and so are several other ingredients. Where an ingredient isn&#8217;t organic, we don&#8217;t claim it is.<\/p>\n<h2>Plant-based and halal-friendly<\/h2>\n<h3>Are your products vegan?<\/h3>\n<p>Yes. Everything we make is fully plant-based, with no dairy, eggs, butter, honey, gelatin or any other animal-derived ingredient.<\/p>\n<h3>Are your products halal?<\/h3>\n<p>Our products are halal-friendly by design: no alcohol, no animal-derived ingredients, and vanilla extract we make ourselves without alcohol. Hotels, airlines and caterers serve them to Muslim guests with confidence.<\/p>\n<h2>Ordering and delivery<\/h2>\n<h3>When will my order be dispatched?<\/h3>\n<p>We normally dispatch within 3 to 5 business days of order confirmation. We don&#8217;t dispatch on weekends, public holidays, or during New Year, Golden Week and Obon. For convenience store payment, we dispatch once your payment is confirmed.<\/p>\n<h3>Where do you deliver?<\/h3>\n<p>Anywhere in Japan. Ambient products such as cookies can also be sent overseas. Overseas orders aren&#8217;t available through the website yet, so please email info@plantfarm.jp. Chilled and frozen products are Japan only, and overseas delivery depends on the destination country&#8217;s food import rules.<\/p>\n<h3>How much is shipping?<\/h3>\n<p>\u00a51,100 per order (tax included). Shipping is free when the product total is \u00a55,500 or more (tax included).<\/p>\n<h3>How will my order arrive?<\/h3>\n<p>It depends on the product, and each product page shows the shipping temperature. Muffins arrive chilled and cookies at room temperature. If your order has both, they travel together, chilled.<\/p>\n<h3>Can I send an order as a gift?<\/h3>\n<p>Yes. Most of our products arrive in a kraft gift box, ready to give.<\/p>\n<h3>How can I pay?<\/h3>\n<p>Credit card, PayPay or convenience store payment. Credit card and PayPay are charged when you place the order.<\/p>\n<p>For convenience store payment, a \u00a5220 fee applies, paid by the customer. Please pay by 23:59 (Japan time), three days after the order date. We dispatch once payment is confirmed.<\/p>\n<h3>Can I return a product?<\/h3>\n<p>Because our products are food, we can&#8217;t accept returns or exchanges for a change of mind.<\/p>\n<p>If something arrives damaged, spoiled or isn&#8217;t what you ordered, email info@plantfarm.jp within 3 days of delivery. A photo helps us resolve it faster. We will send a replacement or refund you. Full details are in our <a href=\"https:\/\/plantfarm.jp\/en\/refund-return-policy\/\">Refund and Return Policy<\/a>.<\/p>\n<h2>Storage<\/h2>\n<h3>How should I store my order?<\/h3>\n<p>Each product page gives exact instructions. In short: cookies keep at room temperature, and muffins keep in the refrigerator.<\/p>\n<h3>How long do the products keep?<\/h3>\n<p>The exact best before date is printed on the package. As a guide, cookies keep for about 6 months from their production date at room temperature. Muffins keep for about 225 days frozen, and then about 9 days in the refrigerator once thawed.<\/p>\n<h2>Wholesale<\/h2>\n<h3>Do you supply hotels and restaurants?<\/h3>\n<p>Yes. We supply hotels, caf\u00e9s, retailers, caterers and airlines across Japan. Apply through our wholesale application and our team will get back to you directly.<\/p>\n<h3>Can I request samples?<\/h3>\n<p>Yes. Samples are available on request for wholesale customers.<\/p>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Plant Farm?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Plant Farm makes baked goods and treats from Japanese rice flour and carefully chosen natural ingredients. Everything is made in our own kitchen in Tokyo. Everything we make is gluten-free, plant-based and halal-friendly, but taste always comes first. 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